ecorgOS ("we", "our", "us") operates the ecorgOS platform available at ecorgos.com and platform.ecorgos.com. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

We collect information you provide directly to us when you:

Create an account (name, email address, password)
Sign in via Google or Microsoft OAuth (name, email, profile picture from the provider)
Configure your organization and stores
Connect integrations (POS, ERP, delivery platforms)

We also automatically collect usage data such as log files, IP addresses, browser type, and pages visited to operate and improve the platform.

2. How We Use Your Information

To provide, maintain, and improve the ecorgOS platform
To authenticate your identity and manage your account
To sync and display your business data (sales, inventory, metrics)
To send service-related communications (account confirmations, alerts)
To detect and prevent fraud or abuse

3. Data Storage and Security

Your data is stored on AWS infrastructure in the EU (Stockholm, eu-north-1 region). We use industry-standard encryption in transit (TLS) and at rest. We do not sell your personal data to third parties.

4. Third-Party Services

We use the following third-party services:

Google / Microsoft OAuth — for authentication only; we receive your name and email
Sentry — for error monitoring (anonymized stack traces)
Railway / AWS — infrastructure hosting (data stored in EU)
Calendly, Inc. — for scheduling demo meetings; Calendly processes your name and email in accordance with its own privacy policy
Google Analytics 4 (Google Ireland Ltd.) — website analytics, only with your consent; data may be transferred to the US under Standard Contractual Clauses and the EU–US Data Privacy Framework

5. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@ecorgos.com.

6. Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.

7. Cookies

We use session cookies strictly necessary for authentication. We do not use advertising or tracking cookies.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or via the platform.

9. Contact

Questions about this Privacy Policy? Contact us at privacy@ecorgos.com.